Freezer repair.
A full freezer holds its temperature for about two days with the door shut, a half-full one for about one (USDA, FoodSafety.gov); heat and an opened door shorten that. We answer every day, 7am–6pm, and set the visit for the same day, the next day, or whichever day suits you.
What We Service
Aphelion Appliance Repair, an independent company, repairs Sub-Zero, Viking and Monogram freezer columns, undercounter freezer drawers and the freezer sections of built-ins across the Phoenix metro, including Scottsdale and Paradise Valley. The diagnostic is $119, waived when you go ahead with the repair, and repairs made with the parts we supply carry 12 months on parts and labor.
Full-height freezer columns
Sub-Zero, Viking and Monogram all-freezer columns: sealed systems and airflow.
Undercounter drawers
Freezer drawers in islands and pantries: slides, seals, evaporators.
Built-in freezer sections
Freezer sides and bottoms of side-by-side and over-and-under units.
Defrost systems
Heaters, timers, thermostats and sensors: the usual root of frost problems.
Inside a Freezer
Frost is a symptom, not a fault.
A freezer is designed to grow frost on its evaporator and then melt it off on a schedule. A heater warms the coil, the meltwater runs to a drain, and the cycle starts again. So when ice builds where it should not, the refrigeration is usually working perfectly; the defrost cycle has quietly stopped happening.
The manufacturers publish the limits. On a Monogram the control will run a defrost of up to about half an hour after as much as sixty hours without a door opening; a sensor ends it once the coil has cleared, with an over-temperature disc as a safety cutout. If the heater, that disc or the sensor fails, the whole sequence stops without a warning.
The other common cause is simply air. A gasket that no longer pulls tight lets humid monsoon air in continuously, and the coil ices faster than any defrost cycle was designed to clear.
- EvaporatorTop of the compartment
- DefrostHeater, disc and control
- IntervalUp to ~60 hours on a Monogram
- CutoutOver-temperature disc
- Water, not frostPoints at the drain
- Leaking sealOutruns any defrost cycle
Never chip ice off an evaporator. It is thin aluminum and copper carrying refrigerant under pressure; one puncture turns a defrost repair into a sealed-system repair. Which parts sit inside that circuit, and which do not, and why the ice keeps coming back. When the freezer is warm and the refrigerator is not.
Common Faults
- 01 Frost or snow building on the back wall defrost system
- 02 Temperature creeping upward sealed system · evaporator
- 03 Freezer burn on everything door seal · airflow
- 04 Loud buzzing or clicking compressor · fans
- 05 Alarm or error code on display control board · sensors
- 06 Door sagging or not closing flush hinges · gasket
The Standard
Diagnostic visit
Waived entirely with any repair.
Warranty
On parts and labor for Sub-Zero, Wolf, Viking and Monogram, with the parts we supply.
Genuine parts
Every part we supply is genuine OEM: the only kind we put our warranty on.
Freezer questions
Do you repair freezer drawers and freezer columns?
Yes: full-height all-freezer columns from Sub-Zero, Viking and Monogram, undercounter freezer drawers in islands and pantries, and the freezer side of side-by-side and over-and-under built-ins.
Frost or a wall of ice is building inside the freezer. Is it urgent?
Not an emergency, but it does not fix itself. It usually means the defrost cycle has stopped rather than the refrigeration failing, and the ice keeps growing until it reaches the fan and the compartment goes warm.
Cold, restored.
Tell us what happened. We answer every day, 7am–6pm.