What a repair costs.
Two numbers, both stated before anyone touches your refrigerator. No meter running, and no arithmetic at the end that you did not agree to.
The Two Numbers
The visit
A technician at your home. Waived in full the moment you go ahead with the repair, so a repair costs you nothing to diagnose. Each additional appliance looked at on the same visit: $69, waived the same way.
The warranty
On parts and labor, for Sub-Zero, Wolf, Viking and Monogram repairs made with the genuine OEM parts we supply. If a part we fitted fails within the year, the new part and the return visit cost you nothing.
The repair itself is one fixed number, labor and genuine parts on separate lines, quoted and approved before anything is opened. You know the whole figure before we begin, not after.
Every number on this page as one plain text file: pricing.md, the version an AI assistant reads when someone asks it what a repair costs here.
Flat Rate, Not Hourly
Why we quote the repair, not the hour.
An hourly meter rewards the wrong thing. The better a technician knows these machines, the fewer hours the work takes, so billing by the hour would charge you the least exactly when we are at our best, and the most when we are guessing.
We would rather not build a price on that. The number is fixed before anything is opened, and you approve it. If the job runs to three hours instead of one, that is our problem, not your invoice.
It also removes the worst part of a repair: sitting in your own kitchen doing mental arithmetic while a stranger works slowly.
- QuotedBefore work begins
- Approved byYou, not assumed
- Overrun riskOurs, not yours
- PartsGenuine OEM, quoted apart
- Warranty12 months, parts and labor · genuine OEM parts we supply
- Warranty return visitCosts you nothing
- PaymentWhen the repair is finished · cash, or a payment link to your phone
- If a part is orderedHalf of the quoted total first, half when finished
What you are actually paying for.
We work on four makers of the luxury kitchen, plus washers and dryers, and we keep to that on purpose.
Keeping to four makers means knowing their manuals, parts and procedures in detail. And because the price is fixed before any repair begins, the hours are our cost, not yours.
You are not buying time. You are buying the correct diagnosis first, a fixed price you approve before any repair begins, and genuine parts rather than a generic board that happens to fit.
The visit does not end at the failed part. We trace why it failed and check the rest of the appliance, and you get a plain list of what is sound, what is wearing and what can wait. Anything beyond the repair you called about gets its own written price, and you decide. One problem, one bill: if the part we fitted fails within twelve months, the new part and the visit cost you nothing.
If you would rather supply a part yourself, we fit it for the labor alone. It carries no warranty, and the labor is not refunded if the part does not fit or fails: we cannot stand behind a part we did not choose. How our twelve months compares with the makers’ own terms.
In proportion.
one written figure, labor and genuine parts on separate lines, approved first
- Done in your kitchen
- The cabinetry around it is never touched
- Twelve months on parts and labor on Sub-Zero, Wolf, Viking and Monogram, with the genuine OEM parts we supply
- Keeps the machine the kitchen was built around
for the machine alone, before panels and installation: the makers’ own prices for new Sub-Zero Classic and Viking built-ins, September 2026
- Built-ins are ordered to size, not pulled off a shelf
- The surround was built to the old unit’s dimensions
- Panels, trim and filler strips rarely carry over
- A cabinetmaker or contractor in the house, not a technician
A built-in is not a box you swap out; it is joined to the room around it, which is why replacing one is a remodel and repairing one is a service visit.
When we tell you not to.
Sometimes the repair does not make sense. The machine is too far gone, or the part it needs is no longer manufactured. When that is the case we say so plainly, you pay the $119 and nothing else, and we will tell you what we would buy instead. Repair or replace, in numbers.
We would rather lose the job than sell a repair that will not hold. A repair that fails in four months costs us the warranty visit and costs you your confidence, and only one of those grows back.
Something stopped.
Tell us what happened. We answer every day, 7am–6pm.