Wolf repair.
Sub-Zero keeps the kitchen cold. Wolf, from the same company, does the cooking. We look after both — ranges, wall ovens and cooktops, gas and electric.
Dual-stacked burners: full heat above, a true simmer below — and the same technician for the Sub-Zero beside it.One visit, one warranty
What We Service
Dual-fuel ranges
Gas burners over an electric convection oven — ignition, burners, oven heat and temperature.
Gas ranges & rangetops
Sealed burners, spark ignition, oven ignition and the valves behind the knobs.
Wall ovens
Single and double wall ovens — elements, convection fans, sensors and controls.
Inside a Wolf
Two flames in every burner.
Wolf's sealed burners are dual-stacked: an upper tier of ports for full heat, and a lower tier that holds a flame small enough to keep a sauce warm without scorching it. When the low flame will not stay lit, or the lowest setting runs hot, the burner parts and the ignition are worth checking before anything costly is suggested.
Turn a knob and a spark module fires at that burner's electrode until the flame is established — and fires again if the flame goes out. A burner that keeps clicking with the flame already lit is most often moisture or a spill reaching the switch or the electrode, and sometimes a spark module on its way out.
In a dual-fuel range the oven below is electric: bake and broil elements, a convection fan with its own element, and a temperature sensor reporting to the control. An oven that is slow to preheat is a question of which of those has stopped doing its part.
- CompanySub-Zero Group
- BurnersDual-stacked, sealed
- IgnitionSpark, re-ignites
- Dual-fuel ovenElectric, convection
- FuelGas, electric, dual-fuel
- Gas supplyLicensed gas contractor
The same household that owns a Sub-Zero very often cooks on a Wolf. One visit, one technician, one warranty for both — rather than two companies and two diagnostic fees.
What We See Most
Six calls we take most often about Wolf, and what each usually points to. Press one to start a request with it filled in.
- 01Burner clicks and will not stopMoisture or a spill at the ignition switch or the electrode, most often; sometimes a spark module on its way out.ignition switch · electrode
- 02Burner will not light, or the flame is unevenBlocked ports or a burner cap seated wrong are checked before anything electrical — then the spark.burner cap · ports · spark
- 03Simmer flame goes outThe lower tier of a dual-stacked burner holds the smallest flame. Its ports and its ignition are checked first.lower tier · ignition
- 04Oven slow to preheat, or bakes coldIn a dual-fuel range the oven is electric: bake and broil elements, the convection element and the temperature sensor are tested one by one.elements · sensor
- 05Convection fan noisy, or stillThe fan motor, or the element wrapped around it.fan motor · element
- 06Display error, or the oven will not startControl board, door lock, or the wiring between them — the code on the display narrows it.control board · door lock
If you smell gas.
Do not switch anything on or off, and do not use a phone inside the house. Leave, and call Southwest Gas — or your propane supplier — or 911 from outside.
A gas smell is an emergency for the utility, not a repair appointment. We come once it is safe. We repair the appliance itself; new gas lines and supply connections are work for a licensed gas contractor, and we will tell you plainly when a job has reached that line.
Which Wolf do you have?
Ranges, built-in ovens and cooktops share the burner and the controls, not the cabinet. The model number on the rating plate tells us which. Where to find it.
Dual Fuel Ranges
Gas burners above, an electric convection oven below. Ignition and burner work on top; elements, fan and sensor work underneath.
Gas Ranges & Rangetops
All-gas, with sealed dual-stacked burners; a rangetop brings the burners without the oven. New gas lines and connections are a licensed gas contractor’s work.
Built-In Ovens: E Series and M Series
Single and double wall ovens — convection, convection steam and convection speed. Elements, convection fans, sensors and controls.
Cooktops and Module Cooktops
Gas and electric cooktops, and the multifunction module cooktops that sit beside them. More on ranges and ovens.
Not sure which?
The rating plate is behind the oven door frame or under the cooktop. Our guide shows where.
Wolf questions
The burner keeps clicking after it has lit. What is wrong?
It is usually moisture, not a gas fault: a spill or a wash-down that reached the ignition switch or the electrode keeps the spark module firing. Let it dry; if the clicking stays, the switch, the electrode or the module is at fault. If you ever smell gas, that is a different matter — leave the house and call Southwest Gas or 911 from outside.
Why is my Wolf oven slow to preheat?
In a dual-fuel range the oven is electric, so preheat depends on the bake element, the convection element and its fan, and the temperature sensor that reports to the control. One of them has stopped doing its part. We test each rather than guess.
Do you repair Wolf gas ranges and rangetops?
Yes — the appliance itself: burners, ignition, the valves behind the knobs, the oven and the controls. New gas lines and supply connections are work for a licensed gas contractor, and we say so when a job reaches that line.
Which Wolf products do you repair?
Dual fuel and gas ranges, rangetops, E Series and M Series built-in ovens, and gas and electric cooktops. The same technician looks after the Sub-Zero beside them.
Is Aphelion an authorized Wolf service?
No. We are independent and not affiliated with Sub-Zero Group. If your Wolf is still under warranty, contact Wolf first — a covered repair should cost you nothing.
The Standard
Diagnostic visit
Waived entirely with any repair.
Warranty
On parts and labor, with the parts we supply.
Genuine parts
Every part we supply is genuine OEM — the only kind we put our warranty on.
Your Wolf, kept perfect.
Tell us what happened. We will call you back.